MyCar Mobile FAQ

First Try:
1. Making sure you have good connection to the internet. Try reconnecting your Wi-Fi and then try again.
2. Checking to see if you have the latest version of MyCarMobile installed.
FAQ
Android "Old App" Issue?
1. Sometimes Android does not fully update and even though the icon may look like our new app, it still launches into the old app. If this happens to you, please read on.
2. Go to the app settings and clear your app data & cache, then attempt to launch the app again.
3. If this fails, then the best option per Google engineers is to uninstall the old app and then re-install the app from the play store.
4. Reinstalling the app has solved this problem for users experiencing this issue.
Login Issues?
1. If this is your first time using MyCarMobile and you have not already made an account, you will first need to do so by clicking “Create Account” below the login button.
2. If you have created an account, make sure your username and password are correct. If you are unsure what your password is, click “Forgot Password?” under the login
information. You can then reset your password by entering your phone number or email address associated with the account, verifying it, then creating your new
password.
3. Make sure you have good connection to the internet. Try reconnecting your Wi-Fi and try to login again.
4. If reconnecting your WIFI doesn’t work, quit and restart your MyCarMobile app and try to login again.
Account Creation Issues?
1. Make sure you are using a valid phone number or email address.
2. Make sure you are using a phone number or email address that is not already being used for another MyCarMobile account.
3. Check to see if your new password fits the password criteria: 8 characters, one uppercase, and one special character.
4. If you can’t receive your confirmation code from your phone number, try using your email address to make the account instead. If you can’t verify your email, try creating
your account using your phone number instead. If both don’t work email: appsupport@maximusautogroup.com.
Wheres My Vehicle?
1. If you just added a vehicle to MyCarMobile and it is not showing up, wait a couple minutes. It may take MyCarMobile a few minutes to update newly added
      information.
2. Try re-adding the vehicle. Click “My Vehicles” then click “+ Add New Vehicle” then scan your vehicles VIN barcode or manually enter your vehicle VIN number.
     Then Click “Add Vehicle” and your vehicle should show up.
Adding Vehicle?
1. If you need a vehicle removed or transferred from MyCarMobile, contact customer support: (800) 801-1324. *If you remove a vehicle from MyCarMobile, all maintenance
and glovebox items associated with that vehicle will also get removed.
Photos & Uploads?
1. If trying to upload photos from your camera roll, make sure to give MyCarMobile access to your camera roll. Go to your phones setting and select “MyCarMobile” then
“Photos” then “All Photos.” This allows you to upload photos from your phone's camera roll onto MyCarMobile.
2. Try using smaller image sizes when uploading photos.
App Crash On Upload
1. If you can’t get your photos to upload, send them to claims@maximusautogroup.com with your claim number and we will upload them for you.
Reset Password?
1. Check to see if your new password fits the password criteria: 8 characters, one uppercase, one number, and one special character.
2. If you still can’t reset your password message appsupport@maximusautogroup.com and we will initiate the password reset for you.
Still Having Problems?
Call customer support: (800) 801-1342 or email appsupport@maximusautogroup.com

Having Trouble with MyCarMobile?

First Try:

FAQ

Still Having Problems?